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Let's Figure It Out: An insight into our client, Thomas Quinn

From COVID-19 discussions to company values, our client Thomas Quinn offer an insight into their company and the industry.

Tony Wright and Phil Beard established Thomas Quinn in its current form in 2013. Prior to this both had been in a practice that was founded over 20 years ago. The practice, under their leadership, has grown and developed into the existing firm operating from four offices.

Their vision was to create an accountancy firm which proactively worked for its clients. Rather than just popping up once a year, they sought to become an integral part of their clients' businesses.

According to Thomas Quinn customers, they have succeeded in making that vision a reality.

How has Thomas Quinn had to adapt the business during COVID-19?

Working in a different way, whether that be remotely and/or digitally. Video conferencing has been an important element of that adaptation for us.

Going into lockdown we were largely ready with cloud accounting enabling us to switch to home working quickly. Teams / Zoom conference calls have reduced travelling and commuting costs and we have replaced monthly meetings with a newsletter.

However, it has been harder to be as personal on a Teams / Zoom video call as there is less rapport. Video calls work to an extent but it can’t replace face to face meetings.

We have had to adapt to the conditions laid down by the government which can change very quickly. Initially we responded by staff working from home, with a few volunteering to enter the office. An office rota has been put in place to enable social distancing and we have

mask wearing and hand washing policies in the office. There is also a process in place to enable clients to visit too.

What has become more important during COVID-19?